ViaVibe Travels is a government-registered and licensed travel agency based in Savar, Dhaka, Bangladesh. We provide Hajj & Umrah services, international holiday packages, visa assistance, air tickets, hotel bookings, and complete travel support worldwide.
Frequently Asked Questions (FAQ)
General Questions
No. We assist Bangladeshi citizens as well as Bangladeshi-origin travellers living abroad. We can also support travellers holding foreign passports, subject to destination rules.
E/21, Jibon Tower, 4th Floor, Thana Bus Stand, Savar-1340, Dhaka, Bangladesh.
You can contact us via phone, WhatsApp, email, or by visiting our office. Our support team is available before, during, and after your journey.
Hajj & Umrah
Yes. Our Hajj services follow official guidelines issued by the Ministry of Religious Affairs, Bangladesh, and Saudi authorities.
Yes. We fully assist with e-Hajj pre-registration, document submission, payment guidance, and tracking.
Yes. Our Umrah packages include visa processing, return air tickets, hotel accommodation, ground transport, meals (as per package), and Bangla-speaking guide support.
Absolutely. We provide special assistance for elderly pilgrims, including wheelchair support, medical guidance, and comfortable accommodation arrangements.
Holiday & Tour Packages
We arrange tours to destinations including Maldives, Malaysia, Indonesia, Thailand, Sri Lanka, Nepal, Bhutan, India, the Middle East, and Europe.
Yes. All our holiday packages are fully customisable based on travel dates, budget, hotel preference, meals, and activities.
Yes. We prioritise halal meals and can arrange Bangladeshi or Indian cuisine wherever available.
Visa & Passport Services
No travel agency can guarantee visa approval. However, our experienced team ensures accurate documentation and proper submission to maximise approval chances.
We assist with tourist, business, transit, student, and Umrah visas for destinations such as Malaysia, Saudi Arabia, UAE, Singapore, Thailand, UK, and Schengen countries.
Yes. We assist with passport renewal guidance and document preparation (government fees apply separately).
Air Ticket & Hotel Booking
Yes. We offer both refundable and non-refundable tickets, depending on airline fare rules.
Changes and cancellations are subject to airline policies. Our team assists you 24/7 with rebooking or refund requests.
Yes. We offer standalone hotel bookings as well as flight + hotel bundles.
Payment & Policies
We accept bank transfer, bKash, Nagad, and credit/debit cards.
Yes. Most services require a partial deposit. Full payment timelines vary by service and destination.
All policies are available on our website:
- Privacy Policy
- Refund Policy
- Terms & Conditions
- Accessibility Statement
Support & Assistance
Yes. Our support team remains available via phone and WhatsApp during your trip for emergencies or assistance.
Yes. We provide airport pickup/drop, inter-city transport, ferry tickets, and local sightseeing support.
If you didn’t find your answer here, feel free to contact us directly.
Our team is always happy to guide you with honest advice and personalised support.
ViaVibe Travels — where every journey becomes a beautiful memory.