Accessibility

We design and audit our website against recognised standards and relevant Bangladeshi legal expectations.

• Bangladesh context: We support the principles of the Persons with Disabilities Rights and Protection Act, 2013 and government web accessibility guidance.
• International web standards: We aim to conform to W3C WCAG 2.1 Level AA and progressively adopt WCAG 2.2 AA where practical.
• Google guidance: We follow Google’s Material Design accessibility, Lighthouse Accessibility checks, and Core Web Vitals for better usability and discoverability on mobile and desktop.

Conformance is an ongoing process. We review and improve accessibility as content, design, and technology change.

This statement covers content and features we manage at viavibetravels.com, including pages for Hajj Booking, International Tour Packages, Corporate Tours, Visa & Passport Processing, Air Ticketing, and Hotel Booking.
Third-party platforms (e.g., payment gateways, maps, embedded widgets) have their own accessibility policies which may differ.

We build with semantic, device-friendly, and assistive-tech-aware patterns.

• Structure & navigation:
  
  • Logical heading order (H1–H6), descriptive page titles and landmarks (header, main, nav, footer).
  • Keyboard-only access for menus, forms, modals, and carousels, with visible focus states.
  • “Skip to main content” links on key templates.
• Readable design:
  
  • Colour contrast aiming for WCAG AA (4.5:1 for text).
  • Support for text resizing up to 200% without loss of content or functionality.
  • Consistent icons and labels; colour is not the only way we convey meaning.
• Images & media:
  
  • Informative images have alt text; decorative images are marked accordingly.
  • Captions/subtitles for promotional videos where applicable; transcripts for key audio content.
• Forms & errors:
  
  • Explicit labels, helpful placeholders, and programmatic associations (label/for, aria-describedby).
  • Clear, inline error messages with suggestions to fix; no colour-only error cues.
  • Minimal time limits; where time limits exist (e.g., payment), warnings and extensions are provided by the gateway where possible.
• Compatibility:
  
  • Tested on recent Chrome, Edge, Firefox, and Safari.
  • Screen reader checks with NVDA/JAWS/VoiceOver for core flows.
  • Mobile-first layouts with accessible tap targets and spacing.
• Performance & stability:
  
  • Page speed optimisations aligned with Core Web Vitals (LCP, INP, CLS).
  • Avoidance of keyboard traps and intrusive interstitials.

We design each booking journey to be predictable, clear, and compatible with assistive tech.

• Hajj Booking & Umrah:
  
  • Step-by-step forms with progress indicators and clear instructions for passport/NID fields.
  • Document upload fields labelled with accepted formats and sizes; non-visual status updates on upload success/failure.
• International & Corporate Tours:
  
  • Itinerary details are presented in lists/tables with headers for screen readers.
  • Add-ons (meals, activities, insurance) include explicit toggle labels and prices announced to assistive tech.
• Visa & Passport Processing:
  
  • Required vs optional fields are identified programmatically; guidance for scans/photos.
  • We offer email or phone alternatives if online upload is difficult.
• Air Ticketing:
  
  • Fare types and restrictions explained in plain language; keyboard-accessible date pickers.
  • Clear focus order across passenger details, seat preferences (when available), and checkout.
• Hotel Booking:
  
  • Room features (bed type, accessibility features, breakfast) listed with clear checkboxes.
  • Photo galleries provide captions; map locations include a text address and directions link.

If any step is not usable for you, we will complete the booking by phone or email.

• Content is written in clear English and Bangla both with consistent terminology; we use plain language where possible.
  
• Bangla content/support is provided where feasible. If you need a Bangla version of key information or forms, please contact us and we will arrange it.

• We aim to publish HTML pages for booking terms and policies.
• Where PDFs are used, we work to provide tagged, screen-reader-friendly versions; if any file is not accessible, request an HTML, Word, or large-print version via email.
  

Some features rely on external providers (e.g., payment gateways, embedded maps, airline and hotel systems, chat widgets).

• We select vendors with good accessibility reputations where possible.
• If an embedded component is not accessible, we’ll provide an alternative path (e.g., address text + directions link; phone payment; manual invoice).

We monitor and fix issues as we find them. Current limitations may include:

• Occasional third-party iframes (maps, payment) with incomplete focus management.
• Legacy PDFs from suppliers that may lack proper tagging.
• Complex date pickers that may need alternate text inputs.

Workarounds: We provide text equivalents, email/phone submissions, and manual bookings on request.

We welcome feedback and requests for reasonable adjustments.

• Email: admin@viavibetravels.com
• Phone: +880 1718 229972
• Tell us the page URL, the issue you faced, your browser/device, and any assistive tech you used.

We aim to respond promptly and will offer an alternative route (phone/email/in-office) while we work on a fix.

If you cannot complete a task online, we will provide support at no extra cost:

• Complete bookings via phone or email.
• Provide documents in alternative formats (HTML, large print, or simplified text).

Offer appointment scheduling for in-person assistance at our Savar office.

Accessibility is a process, not a one-off project.

• Regular audits using automated tools (e.g., Lighthouse/axe) and manual reviews.
• Periodic checks with screen readers and keyboard-only navigation.
• Staff training on writing alt text, structuring content, and building accessible components.

• We take accessibility seriously and escalate unresolved issues to senior management for action.
• We may update this page to reflect improvements or changes to standards and services.

This statement is guided by the laws of the People’s Republic of Bangladesh and informed by global accessibility standards.