Privacy Policy

At ViaVibe Travels, we respect your privacy.

• We collect only the information needed to process bookings, visas, and travel services.
• Your data may be shared with airlines, hotels, or embassies when required, but never sold to third parties.
• We use cookies and analytics to improve our website and offers.
• You can request to access, correct, or delete your data at any time.

👉 For full details, please read our Privacy Policy.

Conformance is an ongoing process. We review and improve accessibility as content, design, and technology change.

We collect personal information only when necessary to deliver our travel services and process bookings smoothly. This helps us serve you better and comply with travel regulations.

• Personal identification: full name, mobile number, email address
• Travel documents: passport details, National ID (NID), birth certificate (if required for visa)
• Booking details: flight tickets, hotel reservations, Hajj/Umrah package preferences
• Payment-related confirmation details (but not your full card numbers)
• Travel history and preferences, so we can suggest relevant packages
• Technical details: IP address, browser type, and device information via cookies

We gather information through both direct and digital interactions. This allows us to assist you efficiently across different channels.

• Website enquiry or booking forms
• Phone calls, email, or WhatsApp conversations with our team
• Social media messages (Facebook, Instagram, LinkedIn, etc.)
• In-person visits to our office in Savar
• Cookies and analytics tools when you browse our website

Your data is used strictly for business and service purposes. We do not misuse or sell your information.

• Process bookings for Hajj, Umrah, flights, tours, and hotels
• Submit visa and passport applications on your behalf
• Contact you with updates, confirmations, and travel requirements
• Meet government and airline compliance requirements
• Improve our website and services using visitor behaviour data
• Send promotional offers, seasonal discounts, and travel tips (with your consent)

We may share your information with third parties, but only when it is essential for delivering your booked services.

• Airlines for ticketing and schedule management
• Hotels or booking platforms for accommodation confirmation
• Embassies or authorised visa service providers for application processing
• Government bodies, if legally required
• Third-party service providers (such as secure payment gateways, email marketing systems, and analytics tools)

We do not trade, rent, or sell personal data under any circumstances.

We store personal information securely and only for as long as necessary to meet legal or operational needs.

• Data may be stored locally or on secure cloud platforms (e.g., Google services, email servers)
• Booking and travel records are generally kept for compliance and audit purposes
• Once the retention period ends, data is securely deleted or anonymised

Cookies help us understand how visitors use our website and improve overall performance.

• Used for website functionality (remembering your preferences, session details)
• Track visitor activity via Google Analytics and Facebook Pixel
• Help us measure which pages or services are most useful
• Allow us to tailor marketing messages and offers

You may disable cookies in your browser settings, though some website features may not work as intended.

We believe you should have control over your own information.

• Request access to the personal data we hold about you
• Correct inaccurate or incomplete details
• Withdraw consent for marketing communications at any time
• Ask us to delete personal data (where legally possible)

All requests can be made by emailing us at admin@viavibetravels.com

We take data protection seriously and follow reasonable measures to safeguard your details.

• Restricted staff access to sensitive documents
• Secure communication channels (email and cloud services with encryption)
• Regular monitoring of website performance and security patches
• Careful handling of physical copies of passports and other documents

While no online service is 100% secure, we follow best practices to reduce risks of misuse, loss, or unauthorised access.

We sometimes share travel deals, seasonal offers, or package updates to keep our clients informed.

• Emails with relevant packages or discounts
• SMS notifications about promotions or booking reminders
• Targeted social media updates based on travel interests

You can unsubscribe anytime by emails or contacting us directly.

Our services are intended for adult travellers (18+). For minors travelling with families, all information must be provided by a parent or legal guardian. We do not knowingly collect data from children.

As our services evolve, we may revise this Privacy Policy without any notice. Updates will be posted here with a new effective date. We recommend checking this page periodically to stay informed.

If you have any questions or concerns regarding this Privacy Policy, please reach out: